Software FAQs

The software licenses run separately from Toughjobs' work: entry platforms (Jobber, Housecall Pro) run $50–$200/user/month, mid-market (ServiceTitan, FieldEdge, Service Fusion) runs $200–$400/user/month, and enterprise/custom runs $400+/user/month. Toughjobs setup and configuration is $3,500–$12,000 one-time, and ongoing optimization and training runs $500–$1,500/month.

Which platform tier fits your fleet size (1–5 trucks vs. 5–30 vs. multi-location), how much workflow customization and price-book building is needed, and how much team training and marketing integration is in scope.

Setup and configuration is priced as a one-time project ($3,500–$12,000); ongoing optimization and training runs as a monthly retainer ($500–$1,500/mo) on top of it.

Yes — the software platform's own subscription (per user, per month) is billed directly by that platform, separate from Toughjobs' setup and ongoing optimization fees.

Toughjobs sets up and configures field service software for trade contractors across the Midwest.

Yes — platform configuration, workflow building, and training can all be run remotely, with on-site support scoped where useful for a specific rollout.

A clean setup for a small shop takes 3–4 weeks. Mid-market platforms with full price book, memberships, and integrations run 6–10 weeks. Enterprise builds can be 3–6 months. Rushing this is how you end up abandoning the software six months later.

A clean setup for a small shop takes 3–4 weeks. Mid-market platforms with full price book, memberships, and integrations run 6–10 weeks. Enterprise builds can run 3–6 months.

Rushing the setup is the most common cause of problems — skipping proper workflow configuration or team training is how contractors end up abandoning a platform six months after buying it.

Most implementations kick off within 1–2 weeks of signing. Exact start date depends on current workload — we will give you a real date on the strategy call, not a placeholder.*

Talk to us about your current setup — whether that's the wrong platform for your trade, an underused platform, or no real system at all.

Yes — we can switch platforms without losing your customer data, migrating customers, equipment history, open jobs, and accounting records, with some cleanup expected but no lost book of business.

Yes — the same audit pattern applies whether you're overpaying for an enterprise platform you barely use or running your office out of a spreadsheet. We diagnose whether the platform, the workflow configuration, or the training is the actual problem before recommending a change.

Platform selection, workflow build, price book setup, team training, and marketing integration — wiring the platform into scheduling and dispatch, invoicing and payments, customer history and communication, and reporting and KPIs.

Reporting dashboards (close rate by tech, average ticket by job type, revenue per truck per day, lead source ROI) are built as part of setup so you're looking at real numbers every Monday, not guessing.

Yes — team training is part of the one-time setup fee, with ongoing new-hire training available through the monthly optimization retainer.

Trade contractors from 1-truck shops up through multi-location operations — the platform recommendation follows your team size, revenue, and how much reporting you actually need.

Yes — switching platforms without losing customer data (customers, equipment history, open jobs, accounting records) is a standard part of the work.

Buying the biggest platform they can afford and assuming it'll fix operational problems on its own. Software amplifies whatever process you already have. If your process is a mess, expensive software just makes an expensive mess. Fix the workflow first, then automate it.

Platform selection matched to your trade, size, and revenue; a workflow build covering job types, capacity rules, and drive-time buffers; price book configuration; team training; and marketing integration so leads and jobs flow through one system.

Configuration is validated against your actual dispatch, invoicing, and reporting needs before rollout — the dispatch board specifically is tuned with job types and capacity rules so the team trusts it instead of keeping a paper backup.

Team training happens as part of the rollout, since adoption — not the software itself — is 70% of whether the system actually works.

Whoever runs dispatch day to day, since the configuration is built around how your specific techs and jobs actually flow — not a generic template.

Customers, equipment history, open jobs, and accounting records are mapped and migrated as part of a platform switch, with some manual cleanup typically needed on messy or inconsistent records.

Depends on size and complexity. Jobber and Housecall Pro are strong under 5 trucks. ServiceTitan dominates HVAC and plumbing above 5 trucks but is overkill for a solo operator. FieldEdge is a solid middle ground. We match the platform to your team size, revenue, and how much reporting you actually need — not to whoever's paying the biggest referral fee.

Yes — job types, capacity rules, drive-time buffers, price book, and reporting dashboards are all configured around your actual operation, not left at platform defaults.

The core service is configuring established field service platforms (Jobber, Housecall Pro, ServiceTitan, FieldEdge, Service Fusion) rather than building custom software from scratch.

Through the reporting layer — close rate by tech, average ticket by job type, revenue per truck per day, membership conversion, and lead source ROI. If those numbers aren't pullable in under a minute, the setup isn't working.

Ongoing optimization and training ($500–$1,500/mo) covers monthly tune-ups, new-hire training, reporting reviews, and integration maintenance after the initial rollout.

You own your platform account and data directly with the software vendor — Toughjobs configures it, but the account itself is yours.

You keep your platform subscription and data — it's your account with the vendor, not something tied to continuing with Toughjobs.

Yes, in almost every case. We handle data mapping and migration of customers, equipment history, open jobs, and accounting records. There's always some cleanup, but you don't lose your book of business.

If you want to know which ads, keywords, and campaigns actually produce revenue — yes. Otherwise you're spending marketing dollars blind. Call tracking, form tracking, and lead-source tagging inside the CRM turn marketing from a cost center into a measurable investment.

Entry-level (Jobber, Housecall Pro), mid-market (ServiceTitan, FieldEdge, Service Fusion), and enterprise/custom builds (ServiceTitan Enterprise and similar) — matched to your fleet size and reporting needs, not whichever pays the biggest referral fee.

Yes — marketing integration is part of setup, so call tracking, form tracking, and lead-source tagging inside the CRM turn marketing spend into something measurable instead of guesswork.

Yes, in almost every case — customers, equipment history, open jobs, and accounting records are mapped and migrated, with some cleanup expected but no lost book of business.

Yes — ongoing optimization and training ($500–$1,500/mo) covers monthly tune-ups, new-hire training, reporting reviews, and integration maintenance.

Platform-level updates and backups are handled by the software vendor itself; Toughjobs' ongoing retainer covers configuration tune-ups, training, and integration maintenance on top of that.

Rushing implementation is explicitly what we try to avoid — a clean setup takes the time it takes (3–4 weeks for a small shop, longer for mid-market and enterprise), because a rushed rollout is how contractors end up abandoning the platform months later.

Reach out through the contact page — we'll audit what you're running now and tell you straight whether the platform, the workflow, or the training is the actual gap.